How to deal with an angry customer Essay Example | Topics and Well Written Essays - 250 words

How to deal with an angry customer - Essay Example Tell the customer that there are solutions and the company can resolve any problems they are having. There needs to be a statement such as finding the root of the problem and looking toward potential solutions. For instance, if a customer has a broken item, they can come back to the store and replace it or can receive a refund. If it is a service, such as a programming problem with the computer, then using resources the company has to fix the problem, such as troubleshooting, can also be used. (Leadership Tools, 1). After the customer has left, a follow through should be approached. A call or note to make sure the problem is resolved should always be looked into. If it isn’t resolved, find another company solution to provide assistance. If everything is resolved, there should be another follow through to make sure everything is correct while asking the customer if they are satisfied with the solution and service that has been offered (Business Opportunities, 1). Business Opportunities. â€Å"How to Deal with Angry Customers.† Business Opportunities and Ideas. Retrieved from: http://www.businessopportunitiesandideas.com/388/how-to-deal-with-angry-customers,